The following should only be used upon our request.
Click on the link above to download the file
In some cases to speed up the process of obtaining your unlock code we need some more information from your BlackBerry.
We have a program that can READ the information we need off your BlackBerry.
To use this program you need a computer running windows XP
You can download the program here or by clicking on the link at the top of this post
Then please follow theses instructions :
1 – Install BlackBerry Desktop Manager on your PC (from Original CD or BlackBerry Website)
if you don’t already have it on your PC
2 – Install Microsoft NET Framework 2.0 : (if you don’t already have it on your PC)
3 – Uncompress the file that you downloaded from out site on to your hard Drive
4 – Run the file RUN.BAT
5 – Reboot your PC
6 – Launch the software “Berry Logger”
7 – Connect your blackberry to your PC with the USB Cable
8 – Press the Button « Get Info »
Then cut and paste the information you read off the blackberry and email it to us at firstname.lastname@example.org along with your Order Number.
Please include The Name & Country of the original network provider that the phone is currently locked on.